How-to guide

A Google account, the names and ages of everyone coming, a phone number for you and an emergency contact. It takes about 5 minutes. Payment comes after you submit, on Zeffy, NACOG's free nonprofit payment page.

1. Open the registration site and choose Register your family (or Go to your registration if you've started).
2. Choose Sign in with Google and pick your Google account.
3. You come back to where you were. Use the same Google account every time, so you always see your own family.

Any Google account works, including one on a non-Gmail address. We only receive your name and email address from Google.

Make sure your Google account's email address is verified (Google sends a link when you create the account), then try again. If it still fails, call (registration not set).

Yes. Everything you type saves by itself. Choose Finish later, or just close the page. Sign in again any time and you'll come back to the same step.

After signing in, your family page (Your family page, at /home) shows your Registration ID, what's next, your meals, hotel and travel, your payments and everything that has happened so far. What's next lists the most important thing to do first.

Choose Sign out at the bottom of your family page. Do this on a shared computer.

Call or text (general not set). Every team's number is on the Help and contacts page. Have your Registration ID ready if you have one. You can also write to the team from Messages on your family page.

Choose Register your family and go through the steps. Continue moves on and Back goes back:

1. Contact: your name, mobile phone, home church, city and state, and an emergency contact.
2. Family: everyone coming, with their age at the conference. Choose Add a family member for each person.
3. Health: optional medical or accessibility needs (see Health and accessibility).
4. Plans: whether you're driving or flying, and whether you'll want meals and a hotel. A first idea is enough.
5. Review: check everything, then Submit registration.

Then pay on Zeffy (see Paying).

Everyone coming with you, including children and infants. You are already listed as the primary contact; add your age and gender. Remove someone you added by mistake with Remove on their card.

By each person's age at the conference. The Family step lists the age groups and their prices, and the side panel ("Your registration") shows the total as you go.

A short code like N27-0412 that you get when you submit. It's on your family page with a Copy button. Type it into the "Registration ID" question on the Zeffy form, and mention it when you call or write to us.

Something is still missing. The Review step lists it under "A few things are still missing"; each item links to the step where you fix it, for example adding at least one family member, choosing how you're travelling, or ticking the consent box for health needs you entered.

Before it opens, the page says the date it opens; come back then. After it closes, call (registration not set) or write to the team, and they'll help.

Yes. Every email from us comes from (email from not set). Add that address to your contacts so our emails don't land in spam.

After you submit, the payment card shows exactly what to buy:

1. Note the list under "On the Zeffy form, buy exactly:" and the total.
2. Choose Copy ID to copy your Registration ID.
3. Choose Open the Zeffy form. It opens in a new tab.
4. On Zeffy, buy exactly those tickets, paste your Registration ID into the "Registration ID" question, and pay with the same email you signed in with.

Meals and hotel are paid the same way, each on its own Zeffy form, once you've submitted them.

No. Zeffy asks for an optional tip at checkout; you can set it to $0. Zeffy doesn't charge NACOG fees.

Zeffy tells us about the payment within a few minutes, and the page updates by itself. If it still hasn't changed after an hour, the team may need to match it by hand (for example if the Registration ID wasn't typed on the form). Call (registration not set) or write to the team.

What you paid on Zeffy doesn't quite match what your registration needs, for example a missing ticket. The registration team will contact you; there's nothing you need to do. While they check, your registration can't be changed.

Please pay on Zeffy if you can. If you can't, call (registration not set); the team can record a Zelle, check or cash payment for you, and it then shows on your family page.

You give your card details to Zeffy, not to us. This app never sees or stores card numbers.

Refunds follow approved changes that lower the price (see Changing things). The team refunds the difference and tells you; there's nothing to do on your side. For anything else, write to the team.

On the Health step of registration:

1. For each person, choose the needs that apply (or None).
2. Add anything the team should know in the box that appears, for example the allergy, or whether a wheelchair needs a ramp.
3. Tick the consent box. Without it, the needs you chose aren't saved.

This step is optional.

Only the teams that need them: the food team sees food-related needs such as allergies and diabetes, the hotel and transportation teams see mobility and wheelchair needs, and the health team sees everything, plus NACOG admins. Emails never include medical details, and the details are deleted within 30 days after the conference.

Open your registration, go to the Health step and untick the consent box, then confirm. Every medical and accessibility detail you saved is deleted. This works while registration is open; after it closes, call (health not set).

When you add your flights, tick Someone needs help (wheelchair, walking) on that flight. The transportation team sees it on their arrivals board.

Yes. On the hotel page, answer Do you need an accessible room? with Wheelchair accessible or Ground floor.

Once meals open (your family page shows the date):

1. On your family page, choose Choose meals on the Meals card.
2. Answer Yes, choose meal plans.
3. For each person, pick a Meal plan and a Menu (for example Vegetarian). Add Dietary notes if needed.
4. Choose Submit meal choices.
5. Pay on the Zeffy meals form, the same way as registration (see How do I pay?).

On the Meals page, choose No meals for us. One click, and we won't plan meals for your family. You can also pick No meals for just one person.

Meals open after your registration is submitted, between the dates set by the food team. Your family page shows "Opens" with the date until then, and we email you when they open.

Write it in Dietary notes for that person on the Meals page. For serious allergies, also add it on the Health step of registration, so the food team sees it as a medical need.

Yes, while meals are open: change your choices and choose Submit changes. If the price changes, the food team reviews it first (see Changing things).

Once hotel requests open (your family page shows the date):

1. On your family page, choose Request a hotel on the Hotel card.
2. Answer Yes, book us a hotel. The package is picked for your family's size.
3. Add any Extra nights, and choose Beds and Do you need an accessible room?.
4. If you want to stay near another family, type their family name or Registration ID.
5. Choose Request this hotel, then pay on the Zeffy hotel form (see How do I pay?).

Choose No, we're arranging our own on the hotel page. One click, and we won't book a room for you.

Call (accommodation not set) or write to the team, and they'll sort it out.

Closer to the event. When the accommodation team confirms your room with the hotel, your hotel page shows "Your room is confirmed" with the hotel, room numbers and hotel confirmation number.

Type their family name or Registration ID in Stay near another family. We'll try; it depends on the hotel.

Add your flights once travel details open:

1. On your family page, choose Add travel on the Travel card.
2. Choose We're flying.
3. Fill in a flight card: for Arriving and Leaving, the airport, date, time (local time at the airport), airline and flight number.
4. Under Who's on this flight?, tick the people on it. Add the number of large bags, a phone number that works at the airport, and tick Someone needs help if needed.
5. People on different flights? Choose Add another flight and fill in one card per group.
6. Choose Send flights to the transportation team.

Only flights into the airports in the list can be picked up. Travel is free, so there's nothing to pay.

On the Travel page, choose We're driving. One click, and that's it.

Your Travel page shows "Your airport pickup is arranged" with where to wait at the airport. When you land, keep your phone on. Once your ride is on its way, we email you where to wait.

If you know before you fly, update the flight on the Travel page and choose Send changes. On the day, the team watches delays and moves your pickup to the new time; if your flight is cancelled or you're rebooked, call (transportation not set).

Your Travel page and the "Your ride is on its way" email name the spot for your airport. If you can't find us, call or text (transportation not set).

Add them to your registration first (Family step), then tick them on their flight. If they arrive without being registered, tell the transportation team at the airport.

Open the section from your family page (View or change details, or the Meals or Hotel card), change it, and choose Save changes. The payment card updates to the new total.

While the section is open, change it and choose Submit changes. If the price changes, the team reviews it first, and your page shows "Change requested, waiting on NACOG". Until they decide, everything you already paid for stays in place.

Your page and an email tell you:

• Change approved, pay the difference: the payment card shows the amount; pay it on Zeffy.
• Change approved, refund on its way: the team refunds the difference; nothing to do.
• Your change wasn't approved: with the team's reason; your earlier choices are back in place.

After a section closes you can still see what you entered, but not change it. Call the team (for registration, (registration not set)) or write to them from Messages.

Yes, while registration is open: open your registration, add them on the Family step and submit the change. If you already paid, it goes to the registration team as a change request.

On your family page, open Messages, type in Your message and choose Send. The team replies there and by email. You can also simply reply to any email from us; it lands in the same conversation.

On the Messages page, and in your email. Your family page shows "New reply" and puts "Read the team's reply to your message" at the top of What's next.

Every email from us comes from (email from not set). Look in your spam or junk folder, and add that address to your contacts. Emails go to the Google account you signed in with.

Your family page lists everything under What's happened: submitting, payments, confirmations, replies and pickups, newest first.

Yes. Once you've paid, choose Add to calendar on your registration ticket on your family page.

Each Google account sees its own registration, so one person should register the whole family. Use Share on your registration ticket to send the details, and anyone can call the team with your Registration ID.

We use it only to run the conference for your family, show each team only what it needs, and never sell or share it outside NACOG. The privacy page has the details.

Medical details, staff notes and sign-in history are removed within 30 days after the conference. Names and contact details can be removed too; counts and amounts stay for planning.

Yes. Write to the team from Messages or call (registration not set). If you have paid, we keep the payment amounts the treasurer needs.